Terms and Conditions of Use
Last updated: July 2026
Welcome to Wendy Wigs.
These general terms and conditions of use define the rules applicable to the use of our online store and to purchases made on our website.
Our goal is to offer you a transparent, secure, and enjoyable shopping experience. These conditions specify the rights and responsibilities of Wendy Wigs as well as those of our customers regarding orders, payments, products, deliveries, and services offered.
By visiting our site, creating an account, or making a purchase, you acknowledge that you have read, understood, and accepted these general conditions.
Table of Contents
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General product information
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Accuracy of information and product variations
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Prices, promotions, and payments
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Transaction security and fraud prevention
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Order processing and modification
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Customer responsibilities
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Shipping and delivery
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Returns, refunds, and exchanges
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Order-related communications
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Intellectual property
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Limitation of liability
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Dispute resolution
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Applicable law
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Modification of conditions
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Contact us
1. General product information
At Wendy Wigs, we are committed to providing quality products and presenting information as accurately as possible regarding our items.
Each product presented in our store includes a detailed description to help you make an informed choice before your purchase.
Depending on the selected product, some characteristics may vary slightly, including:
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color;
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texture;
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general appearance;
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manufacturing details.
These differences may be related to the materials used, lighting conditions during photography, or your device's display settings.
The images presented on our site are for illustrative purposes and may not accurately represent the visual perception on all screens.
2. Accuracy of information and product variations
We do our best to keep the information on our store up-to-date and accurate.
However, occasional errors may occur regarding:
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descriptions;
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availabilities;
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prices;
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technical information.
If a significant error is discovered after an order has been validated, Wendy Wigs reserves the right to communicate with the customer to propose an appropriate solution, including correcting the information or canceling the order when necessary.
3. Prices, promotions, and payments
All prices displayed in our store are indicated in Canadian Dollars (CAD), unless otherwise specified.
Prices, promotional offers, and discount codes may be changed at any time without prior notice.
Promotions generally cannot be applied retroactively to orders already placed.
When making a payment, the customer agrees to provide accurate and complete information necessary for processing the order.
Payments are securely processed by the payment providers available on our Shopify store.
By finalizing your purchase, you authorize Wendy Wigs to process the payment corresponding to the total amount of your order, including applicable taxes and delivery fees, when these apply.
4. Transaction security and fraud prevention
To protect our customers and our business, some orders may be subject to security checks.
Wendy Wigs may refuse or cancel an order when information appears inaccurate, incomplete, or when unusual or fraudulent activity is detected.
During a verification, certain information may be used solely to confirm the validity of the transaction.
Our priority is to maintain a secure shopping environment for all our customers.
5. Order processing and modification
Once your order is confirmed, our team begins the preparation process to ensure its shipment as quickly as possible.
Orders are generally processed within 3 to 5 business days, depending on the volume of orders received and operational circumstances.
If you wish to modify or cancel an order, please contact us as soon as possible after your purchase.
We will do our best to accommodate your request if it is received before the preparation or shipment of your order begins.
Once an order has been prepared or shipped, certain modifications may no longer be possible.