Last updated: July 2026

At Wendy Wigs, we make every effort to prepare and ship your orders as quickly as possible. This policy aims to clearly inform you about order processing, delivery times, package tracking, and the conditions applicable to national and international shipments.

By placing an order on our store, you confirm that you have read and accepted the conditions described in this policy.

Table of Contents

1. Business Days

2. Order Processing

3. Delivery Times

4. Free Shipping

5. Order Tracking

6. Delivery Delays

7. Lost or Damaged Packages

8. Shipping Address

9. International Shipping

10. Customs Duties and Taxes

1. Business Days

Our orders are prepared and shipped from Monday to Friday, with the exception of public holidays observed in Canada.

Saturdays, Sundays, and public holidays are not considered business days and are therefore not included in processing or delivery times.

During peak periods (promotions, holiday seasons, or collection launches), a slight additional delay may be necessary for order processing.

2. Order Processing

Each order is carefully prepared by our team before shipment.

Preparation time is generally 3 to 5 business days from the confirmation of your order.

This period includes:

• order verification;

• product preparation;

• quality control;

• secure packaging;

• handing over the package to the carrier.

Once your order has been shipped, you will automatically receive an email containing your tracking number.

3. Delivery Times

Delivery times vary depending on the destination country or region.

As a guide, most orders are delivered within 1 to 2 weeks after shipment.

These times are estimates and may vary depending on:

• the destination;

• carrier delays;

• customs formalities for international orders;

• weather conditions or other circumstances beyond our control.

The delivery times displayed when you place your order are indicative and do not constitute a guarantee of delivery on a specific date.

4. Free Shipping

We offer free shipping on eligible orders.

The minimum amount to qualify for this is indicated directly on our store and at checkout.

If your order does not meet the free shipping conditions, the applicable delivery fees will be displayed before payment validation.

Orders are primarily shipped by Canada Post or by a partner carrier when necessary, depending on the destination.

5. Order Tracking

As soon as your order leaves our preparation center, an shipping confirmation email is automatically sent to you.

This email contains:

• your tracking number;

• a link to track the progress of your package;

• information about the carrier.

Please allow up to 48 hours for tracking information to appear on the carrier's website.

You will also receive automatic notifications at the main stages of your order's journey when these are available.